![]() ![]() If you notice you've made this mistake, please contact us and we'll get it sorted for you. A Scrivener/Scapple for Mac license will not work to activate Scrivener/Scapple for Windows, and vice versa, so please check your purchase confirmation email carefully to make sure you've purchased the correct license. We've often run into cases where users have accidentally purchased a license for the wrong operating system. Did you purchase a license for the correct operating system? You'll want to carefully compare the code with the one on your purchase confirmation email to ensure you haven't made any mistakes when typing it in. This can happen especially when copying and pasting the code into the text field, so it's a good idea to check. When entering your license code, ensure you are not omitting the hyphens or adding any spaces before or after the code. Are there any spaces or typos in your license code? Did you include the hyphens? ![]() *This doesn't (yet) apply to Scapple, as the current version is still 1.x for both platforms. Alternatively, learn how to upgrade to Scrivener 3 at a discount for Mac or Windows. If you find you are require an older version of the software, you can download it from our Legacy Downloads page and use your existing license code to activate. command (under the Help menu in Windows or the Scrivener menu in Mac). To check what version of Scrivener you're running, use the Check for Updates. Alternatively, you can fill out our Lost License Recovery form to be sent a record of all of your licenses. If you still have your purchase confirmation email, check which version of the software is listed there. Likewise, a Scrivener 1 for Windows license will not work to activate Scrivener 3 for Windows. So if you have a license for Scrivener 2 for Mac, that code will not work to activate Scrivener 3 for Mac. For major upgrades, we require that users obtain a new license. Are you running the correct version of the software? (Scrivener only*)Ĭheck that the version of the software you have installed is the one for which you have a license. Here are a few things to check if you are receiving an error upon trying to activate Scrivener or Scapple with your license code. ![]()
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